Frequently asked questions

• Will hotels in NYC hold luggage?

  Many hotels in New York City offer luggage storage, but usually only for guests. If you're staying elsewhere, especially in a short-term rental like an Airbnb, hotels are unlikely to store your bags due to liability concerns. Bounce solves this by offering store-in-store storage at cafés, shops, and boutique hotels that safely store luggage even if you're not a guest. This is especially useful in NYC, where walking long distances with heavy bags in winter weather or on crowded sidewalks can be exhausting.

• Does JFK Airport have luggage storage?

  Yes, JFK Airport offers luggage storage through Smarte Carte, with facilities located in Terminals 1 and 4. The availability is limited and rates may be higher. If you're looking to explore New York before departure or after arrival, consider using Bounce, which provides convenient and cost-effective luggage storage. Store locations are available in the nearby neighborhoods like Springfield Gardens and Rockaway Boulevard. This is a smart alternative for more flexibility and savings.

• Does Moynihan Train Hall offer luggage storage?

  Moynihan Train Hall itself does not offer public luggage lockers or a dedicated baggage storage facility. Amtrak may provide checked baggage for ticketed passengers, but that’s only available under certain conditions. Bounce offers nearby luggage storage just steps from Moynihan Hall and Penn Station, giving you a secure place to leave bags whether you’re catching a train or exploring the city.

• Where can I put my suitcase in Times Square?

  Times Square is one of the busiest pedestrian zones in NYC, and carrying a suitcase there, particularly in winter with snow or during peak hours, can be stressful. There are no public lockers in the area, but Bounce offers multiple nearby luggage storage locations inside shops and hotels just a few minutes’ walk from the main square. It’s a simple way to drop your bags and enjoy Broadway shows, restaurants, and attractions hands-free.

• Are luggage lockers in NYC safe?

  Traditional luggage lockers are rare in NYC due to security regulations, and the few that exist (like in train stations) can be expensive or hard to find. You can find Bounce locations in well-lit, public areas, providing a safer and more transparent experience. Each booking includes bag protection, and all locations are checked for trust and convenience.