Discover Umeda Station luggage storage

Thanks to reviews from other users I was able to find the place easily when I searched for “ Bigecho Umeda Chayamachi” on Google Maps. I went there and checked with the Big Echo staff first before I booked. They were friendly and there’s also 2 lifts - maybe it wasn’t peak when I came but I could get on the elevator with my suitcase easily. Very convenient if you are taking the airport limousine or other highway buses from Hankyu Sanbangai!

Very convenient, easy, and the staff were very friendly. No problems with luggage size.

It's actually quite easy to find, it's exactly on the 2nd floor of the pinned building Big Echo, you can take your luggage either up the stairs or the elevator. Stairs: If you decide to use the stairs make sure your luggage isn't too heavy otherwise you might trip and fall. Elevator: sometimes it's pretty packed and you'll have a bunch of people waiting so just keep that in mind. I noticed evenings have a lot of people lining up for the elevator. Just show them the QR code to check in and claim. That's all.

Very easy and straightforward

Very easy service and super nice staff!

Just scan the QR code and Apple Pay will be done instantly. It's very convenient, I'll definitely use it again, it's excellent!

It was so convenient because it was only a minute away from the Kansai Airport limousine stop. I didn't make a separate reservation. It was friendly and convenient!!

Easy pick up and drop off

Very good, friendly welcome and easy luggage drop-off and pick-up. :)

It is located in Big Echo up the escalator. Don't hesitate, just go in.

From start to finish. The booking process through the app was great. Highly recommend

Location is a bit hard to find on Google Maps because there’s so many nearby, but this location was easy to spot in person. The pickup and drop off process was easy. Escalator seemed to be out of service but luckily I’m not weak! Stored 4 suitcases for around 3000 yen

Quick and easy drop-off and pick-up process. Helpful staff.

Super friendly staff. Easy and uncomplicated. Top!

A little tricky to find, you need to follow the south exit and head towards building 2. Stay in the basement; the entrance to building 2 is at exit D52, then it's straight ahead. Friendly staff, no problem dropping off or picking up luggage.

Perfect and very helpful

Very easy to book for the luggage and the service is good, only we get lost to find the location, overall is good, thank you

It was a bit tricky to find, but once there the staff are fantastic.

PLEASE READ: This location is difficult to find by relying on GoogleMaps or similar alone. I appreciate the locals that helped us because we were wandering for a little. The store is located in Building 2 on level B2, which is two floors down from the ground level. The wayfinding signs indicate which building you’re in with four different colored rectangles in an L-shape and you’ll know you’re in Building 2 when the red box shows a “2”. From the center of the building, you can go in four directions that are marked with kanji. My guess is that they indicate East, West, North and South but I can’t read kanji. You should look for the side with the stairs (opposite the escalators), go past the stairs, and look for a corridor full of shops. Luckily you won’t have to look/walk too far down from that point. Thankfully other reviewers left photos for the lit blue “Ticket Zone” sign that helped us find it. While this location was hard to find, the employees made the experience a breeze and they were very friendly. It’s recommended to book online as they’ll ask for a QR code to drop off/pick up and you can pay with your card. There is an option to fill out paperwork but it seems you have to pay with cash with this option. The bonus to this location is that the same level connects to train stations so that made it easy for us to go exploring for the day and come back to get our bags before traveling to our next destination.

The service was great with easy check in. I'm docking a star merely because it was so hard to find and I was very confused by it being a ticket/money exchange place that also did luggage storage and not just an actual luggage storage place. More details on how to find it would be helpful as google was definitely not helpful.

Service was seamless once we got there. Directions on how to access this location should be more thorough, with description that it is on the 2nd floor underground in a maze of shops. Step by step on how to get from train station would be even better

very convenient and friendly staff! just follow the signs for south central exit if coming from the station :)

Good people, nice food.

Easy to find and helpful staff

Perfect first experience and impeccable staff 👍

Excellent first experience, easy to use and impeccable staff

Perfect! You need to leave your luggage at the end of the ground floor corridor, Indian restaurant (this information is missing).

Excellent, very good service.

The staff was nice and quick to take and provide bags.

The delivery was quick. Just by showing the QR code, the restaurant staff knew which suitcase it was. They were very friendly.