Bounce vs LuggageHero: Which Luggage Storage Service Should You Choose in 2026?
Quick Answer: Bounce vs LuggageHero
Bounce is the better choice for most travelers thanks to its significantly larger global network (30,000+ locations vs 1,000+), higher protection coverage ($10,000 vs $500-$3,000), and more flexible cancellation policy with full refunds available before drop-off. LuggageHero may be preferable if you need short-term hourly storage for just a few hours and want to pay only for the exact time used.
What Is Bounce?
Bounce is one of the largest luggage storage networks in the world. Founded by Cody Candee, a former product manager at Intuit, Bounce operates like an "Airbnb for your bags", partnering with local businesses such as coffee shops, hotels, dry cleaners, and retail stores to provide secure, convenient storage locations for travelers.
With over 30,000 locations across 4,000+ cities globally, Bounce has become a go-to solution for travelers who need to store luggage during layovers, between Airbnb check-outs and flights, or while exploring a new city hands-free.
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What Is LuggageHero?
LuggageHero is a peer-to-peer luggage storage platform that operates in over 250 cities across 50+ countries, with a smaller presence in major European cities like London, Paris, and Barcelona.
Pricing Comparison: Bounce vs LuggageHero
Bounce Pricing
Bounce uses a straightforward flat-rate pricing model:
- Daily rate: From $3.00 per bag for 24 hours
- No size surcharges: Pay the same rate whether you're storing a backpack or oversized suitcase
- Service fee: A small service fee (approximately $1.65 per bag) is added at checkout, which covers bag protection and 24/7 customer support
- Long-term storage: Available for up to a month at the same daily rate
With Bounce's 24-hour rolling period pricing, if you drop off your bags at 3 PM, you have until 3 PM the next day with no midnight cutoffs.
LuggageHero Pricing
LuggageHero offers pricing tiers:
- Hourly rate: Starting from $1/hour per bag (ideal for short stays of a few hours)
- Daily rate: Approximately $7.95-$8 per bag per day
- Service fees: Additional fees may apply (starting from ~$1.99/bag)
LuggageHero's timer-based system means you start a timer when you drop off and stop it when you pick up, paying only for actual storage time. This can benefit travelers who need storage for just 2-3 hours.
Pricing Verdict
Winner: Depends on duration
- For 2+ hours of storage: Bounce's flat daily rate typically offers better value
- For 1 hour or less: LuggageHero's hourly pricing may save a few dollars
Keep in mind that Bounce's 24-hour pricing window provides better flexibility for travelers with late flights or early morning arrivals, while LuggageHero's calendar-day pricing on some rates could result in two-day charges for overnight storage.
Bag Protection: A Critical Difference
This is where Bounce significantly outperforms LuggageHero.
Bounce Protection
- Coverage amount: $10,000 protection included with every booking
- No extra cost: Protection is built into the price
- Coverage scope: Covers theft, loss, or damage to your belongings
LuggageHero Protection
- Basic guarantee: $500 coverage included (no extra charge)
- Premium protection: Up to $3,000 coverage available as an optional add-on
- Protection partner: Provided through First Marine Insurance Ltd., underwritten by Lloyd's of London
- Important note: Protection only applies to bookings paid through the LuggageHero platform (not cash payments)
Bag Protection Verdict
Winner: Bounce
With over 3x the protection coverage ($10,000 vs $3,000 maximum) included at no additional cost, Bounce is the clear choice for travelers with expensive electronics, camera gear, or valuables in their bags.
Coverage & Locations
Bounce Network
- Total locations: 30,000+ storage points worldwide
- Cities covered: 4,000+ cities globally
- Geographic reach: Europe, USA, Canada, Mexico, Asia (Japan, South Korea, Singapore), Australia, New Zealand, South America, Middle East
- Popular cities:London, Paris, New York, Tokyo, Sydney, Barcelona, Rome
LuggageHero Network
- Total locations: 1,000+ storage points
- Cities covered: 250+ cities in 50+ countries
- Geographic reach: Strong presence in Europe and North America; coverage in Asia and Australia
- Popular cities: London (250+ locations), New York (140+ locations), Paris, Barcelona, Copenhagen
Coverage Verdict
Winner: Bounce
With nearly 30x more storage locations, Bounce offers significantly better odds of finding a convenient spot near your hotel, train station, or tourist attraction. Especially in smaller cities or off-the-beaten-path destinations.
Cancellation Policy Comparison
Bounce Cancellation Policy
- Free cancellation: Cancel anytime before your drop-off time for a full refund
- Cancellation within 1 hour of drop-off: Refund provided as Bounce credit
- No cancellation fees: No penalties for changing plans
- Easy process: Cancel directly through the app or website
LuggageHero Cancellation Policy
- Free cancellation: Until midnight (local time) the day before your scheduled drop-off
- Same-day cancellations: Fee of €5/$5/£5 per bag
- No-show fee: Charged a full day of storage per bag if you don't cancel and don't show up
- Non-refundable items: Service fees and insurance charges are non-refundable once the timer has started
Cancellation Verdict
Winner: Bounce
Bounce's generous "cancel anytime before drop-off" policy is significantly more traveler-friendly than LuggageHero's midnight-before-deadline and same-day fees. Travel plans change and Bounce understands that.
Booking Experience & App Quality
Bounce App & Booking
- App rating: 4.9
- Booking process: Search location → Select dates/times → Book instantly → Get QR code
- Check-in system: Seamless QR code scanning for fast drop-off and pickup
- Features: Offline access to booking details, easy communication with storage partners, Apple Wallet integration
- Rewards: Book with the app and earn 10% back in Bounce credits
LuggageHero App & Booking
- App availability: iOS and Android
- Booking process: Search location → Select bags and dates → Start timer at drop-off → Stop timer at pickup
- Timer system: Must manually start/stop storage timer (important for accurate billing)
Booking Verdict
Winner: Bounce
Bounce's app is widely praised for its intuitive interface, reliable QR code system, and hassle-free booking. LuggageHero's timer system adds an extra step and potential for billing errors if you forget to stop it.
Security & Safety
Bounce Security Measures
- All partner locations are personally vetted
- Bags stored in private areas away from public access
- Partners tag luggage and provide photo documentation
- $10,000 protection on every booking
- 24/7 customer support available for emergencies
LuggageHero Security Measures
- Security seals available to prevent unauthorized access
- Luggage stored away from public access areas
- Protection coverage through Lloyd's of London underwriter
Security Verdict
Winner: Bounce
Both services vet their partner locations, but Bounce's significantly higher protection amount ($10,000 vs $500-$3,000) provides substantially more peace of mind, especially for travelers carrying valuable items.
Customer Reviews & Ratings
Bounce Reviews
- Trustpilot: 3,000+ reviews with positive feedback on ease of use and staff friendliness
- App Store: Highly rated with praise for convenient locations and seamless check-in process
- Customers served: 2,000,000 travelers worldwide
- Common praise: Easy booking, friendly staff, secure storage, great value
LuggageHero Reviews
- Trustpilot: 1,700+ reviews
- Customer feedback: Praised for hourly flexibility and convenient locations
- Featured in: The New York Times, Lonely Planet, CNBC
- Common concerns: Some users report unexpected service fees or difficulty finding locations
Reviews Verdict
Winner: Bounce
With more reviews and a larger customer base, Bounce demonstrates consistent reliability across a wider range of locations worldwide.
Who Should Choose Which Service?
Choose Bounce If You:
- Want maximum protection for valuable belongings ($10,000 coverage)
- Need storage for 4+ hours (flat daily rate provides better value)
- Travel to diverse destinations (30,000+ locations globally)
- Prefer flexible cancellation without penalties
- Want 24/7 customer support
- Are storing bags overnight or across multiple days
- Have a late flight and need 24-hour rolling period pricing
Book Bounce storage:London | Paris | New York
Choose LuggageHero If You:
- Only need storage for 1-3 hours (hourly pricing may save money)
- Prefer to pay by the exact hour
- Are primarily traveling in major European cities with strong LuggageHero coverage
- Don't mind using a timer-based system
Frequently Asked Questions
Is Bounce luggage storage safe?
Yes. Bounce personally vets all partner locations and requires secure, private storage areas. Every booking includes $10,000 protection against theft, loss, or damage. Customer support is available 24/7.
Which is cheaper: Bounce or LuggageHero?
It depends on how long you need storage. For short stays under 3 hours, LuggageHero's hourly rate may be slightly cheaper. For 4+ hours or full-day storage, Bounce's flat daily rate typically provides better value. When factoring in protection coverage, Bounce offers significantly more value.
Can I store large items like surfboards or skis?
Yes, both Bounce and LuggageHero accept large or bulky items without size restrictions. Bounce explicitly states "If you can lift it, we can store it." Oversized items may count as multiple bags at some locations.
What happens if my luggage is damaged or stolen?
With Bounce, you're covered up to $10,000 per booking for theft, loss, or damage. With LuggageHero, basic coverage is $500, with optional premium bag protection available up to $3,000.
Do I need to download an app?
Neither service requires an app download — both allow booking via website. However, both offer apps that provide added convenience like QR codes, offline access, and easier communication with storage partners.
Can I cancel my luggage storage booking?
Bounce allows free cancellation anytime before your drop-off time. LuggageHero offers free cancellation until midnight the day before; same-day cancellations incur a fee of approximately $5 per bag.
How does the check-in process work?
With Bounce, show your QR code to the partner location staff, and they'll tag your bags and store them securely. With LuggageHero, you must manually start a timer in the app when dropping off and stop it when picking up.
Final Verdict: Bounce vs LuggageHero
Our Recommendation
Bounce is the better choice for most travelers. The combination of a massive global network, industry-leading $10,000 protection, flexible cancellation policy, and reliable 24/7 support makes Bounce the safer, more convenient option for storing your belongings while you explore.
LuggageHero remains a reasonable alternative for travelers who need very short-term storage (1-3 hours) and want to pay by the hour, or those traveling exclusively in major European cities where LuggageHero has strong coverage.
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