Really friendly and helpful service. Felt like our bags were left in good hands.

Super friendly service

incredibly friendly people here! we were late to get our luggage back and they returned to the shop to hand it out. sorry for this inconvenience and thank you so much!!

Excellent service

It’s was very good. The only problem is to find a place. The photo in profile is old.

This service worked great! Very friendly staff in the shops and well organized. I will book it again! Please be aware that the shop you drop your luggage is not the one on the photo but another one very close by, which us a travel agency. And the shop is actually located inside the jardim Zoologico metro station.

Thank you! It was a good service!

My first eperiance with bounce, very dood service !Would be nice if there is some extra instruction to find the place, this one was in the subway, you cans see it from the street

Amazing, is not in the zoo. Is down at the metro, easy to find if you read carefully and don’t go straight to the zoo.

The staff was very kind, but a clear sign/poster of Bounce would be a good idea. Also, the metro station has two entrances from Sete Rios and Zoo. So, if you get into the metro from Sete Rios, you have to walk through the platform to get to the shop. Shops at that end are a bit dead, but there is this shop (without the sign/ name of the shop tho). It took me almost 40 minutes to figure it out as no one knew about the shop, and there was no clear indication on the Bounce app. It only says the place is inside the metro station. People directed me to the wrong floors and places. So make sure you get there from the Zoo side or get a metro ticket to go through the platform.

Nice people but only speak English. Please note that the store in question is currently closed so you have to go to the "Riad Travel" next to the café.