I was able to use the luggage storage service at a much lower price than coin lockers, and the owner was very kind.
The location is on the 4th floor of the building across from Mina Tenjin, but since "BOUNCE" isn't prominently displayed on the exterior, you might get a little lost at first. It is easy to find if you refer to the exterior photos registered on Google Maps!
It appeared to be operating as a shop-in-shop within a company called TBCC.
Usage is processed via online card payment after scanning a QR code. Cash is not accepted, so you must have a card that allows international payments.
The restrooms inside the building were clean, and the spacious area in front of the storage area made it convenient to organize my belongings.
Due to the layout of the Tenjin underground shopping mall, Mina Tenjin is located at the far end of the busy street, and since luggage can only be picked up until 7 PM, it is best to plan your route carefully.
After dropping off my luggage, I made a T-shirt at the Uniqlo in Mina Tenjin, and then slowly explored the underground shopping mall starting from the direction of Tenjin Minami Station (towards Mitsukoshi Department Store). Afterwards, I returned to Mina Tenjin to retrieve my suitcase. I then went shopping dragging it along, and since the floors were flat and the shopping mall aisles were wide, it wasn't very inconvenient.
Also, there was an incident where an additional charge was added due to my mistake during the payment process. However, when I contacted them via the address provided in the payment email, they responded very quickly. Since this happened while I was abroad, I was quite flustered when I found out about it after returning home. However, knowing that there is a support team that responds so promptly made me feel very reassured, and my satisfaction with the service increased significantly.
If I travel abroad in the future, I plan to actively use the Bounce service again!
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I was able to use this luggage storage service at a much cheaper price than coin lockers, and the owner was incredibly kind.
The location is on the 4th floor of the building across from Mina Tenjin. However, there isn’t a large “BOUNCE” sign outside, so it can be a little confusing at first. I recommend checking the exterior photos on Google Maps before visiting! It seemed to be operated as a shop-in-shop inside a business called TBCC.
The service works by scanning a QR code and paying online by card. Cash is not accepted, so make sure to bring a card that works for international payments.
There was also a clean restroom inside the building, and the space in front of the luggage storage area was wide enough to reorganize luggage comfortably.
If you look at the Tenjin underground shopping mall layout, Mina Tenjin is located at the far end of the main shopping area. Also, luggage pickup is only available until 7 PM, so planning your route in advance is a good idea.
What I did was leave my luggage first, make a T-shirt at the Mina Tenjin Uniqlo, and then start exploring from the Tenjin-Minami Station side of the underground mall (near Mitsukoshi Department Store). After walking through the area, I returned to Mina Tenjin to pick up my suitcase and continued shopping while pulling my luggage around. Since the floors were flat and the shopping mall pathways were wide, it wasn’t inconvenient at all.
There was also an incident where I accidentally made an extra payment due to my own mistake during the checkout process. However, when I contacted the support team through the email address provided in the payment confirmation email, they responded almost immediately.
I was honestly very shocked because I only realized the mistake after returning to my home country, but having such a responsive support team made me feel very reassured and greatly improved my overall satisfaction with the service.
If I travel abroad again in the future, I would definitely use Bounce services again.
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