Discover Ala Moana Center luggage storage

Lily’s location and hours worked well and is “Uber findable.” We had a late flight. Bounce located several places in/near Ala Moana for us to store our luggage while we walked around the area. (We were planning to leave our luggage at Smart Carte at the airport but leaving our luggage where we were spending the day seemed a good and less expensive alternative.) The first Bounce location was a Dive Shop located inside the Ala Moana Hotel. First, the location was a challenge to find by Uber. Only a street address was given with no mention on Bounce that the shop is located inside the Hotel lobby. Second, although advertised to open at 10 am, the shop was not opened. We called. The shop attendant (a real person!!) told us he was running late and would be at the shop by 11 am. Another customer was waiting to pick up his luggage to catch a flight. Not good. We cancelled the location and walked to Lily’s up the street. Bounce is a great concept. However, its app is challenging to use. It needs fine tuning finding locations and partnering with locations that are open during the hours advertised. Travelers are always on a tight schedule. Hopefully app will improve with experience.

Good location, easy to find and convenient

Nice spot. Recommend:)

amazing and lady out front was very kinda and helpful.

Very nice and accommodating. Seemless process - would recommend

easy drop off + pick up, clean friendly environment, communicative and friendly staff

The drop off/pick up process was very easy, you get a ticket for it so just make sure you don’t forget it anywhere or take a picture! Staff is very nice and helpful, loved that it’s right across Ala Moana super convenient just for a hands free shopping experience.

Easy drop off and friendly service. Right across the street from the mall where my family and I were able to walk around, shop, and get food while we waited for our evening flight. Highly recommend!!

Easy to find with Apple Maps. Good signage. Friendly staff.

Location was convenient and luggage was secure.

Very smooth drop off and pick up. Staff were polite and professional. I would use them again.

Easy and quick drop off and pick up!

Great drop off and pick up with ease.

Safe convenient place to drop off luggage. Staff was super polite

Very sweet ladies great service

Very easy drop off at Ala Moana Center. Staff was very cordial and I was in and out very quickly at both drop off and pick up

Super easy and helpful!

Super easy and friendly staff!

Friendly helpful staff

Drop off and pick up was very easy. Agent was very helpful and friendly

Super easy to store and retrieve the luggage. The staff is very friendly!

Easy to find and very friendly staff

Great option, much appreciated.

The store was easy to find. We had one more bag than we reserved, but they let us store it without an additional fee. Was simple and their food was good!