Frequently asked questions

• Where can I leave my bags in London?

  You can leave your bags at secure, trusted Bounce locations all across London, including near major stations like King’s Cross, Victoria, and Paddington, as well as top attractions like the British Museum, Covent Garden, and Westminster. Whether you're waiting to check in, catching a late train, or exploring after check-out, Bounce offers flexible storage options. Each location is checked, comes with bag protection, and friendly staff inside businesses like cafés, shops, or hotels, providing a safer and more convenient alternative to traditional station lockers.

• Will a hotel hold my luggage if I’m not staying there?

  While some hotels may allow non-guests to store luggage, it’s not a guaranteed or widely advertised service. Bounce solves this by offering store-in-store storage with hotels and other trusted businesses across London that are happy to securely hold your bags even if you’re not checking in. It’s an easy and transparent way to lighten your load while you explore.

• Can I leave my luggage at Heathrow airport for a few days?

  Yes, Heathrow Airport offers luggage storage services in each terminal through Excess Baggage Company. However, these services can be expensive and may have limited space during peak travel times. As an alternative, Bounce provides secure and more affordable luggage storage options near Heathrow, among other airports in London, and on convenient routes into central London. This is especially useful if you have a layover or want to explore the city before your flight. All Bounce locations are easy to book online in advance.

• Do London train stations have luggage lockers?

  Most major train stations in London like Paddington, King’s Cross, and Liverpool Street offer left luggage counters, but traditional lockers are rare and availability may be limited. Bounce provides an alternative with nearby store-in-store locations.

• Is there luggage storage at the Tower of London?

  The Tower of London doesn’t provide on-site luggage storage facilities. Large bags and suitcases aren't allowed inside for security reasons. Fortunately, Bounce offers several luggage storage locations within walking distance of the Tower, allowing you to store your bags nearby and enjoy your visit comfortably.