When I arrived at the luggage depot around 8:30 am, the door was closed, and there was no doorbell. Luckily, a staff member appeared shortly after. After opening the door, I scanned the QR code in the app with my phone, and after confirming everything was correct, I left my luggage and was able to leave. The process was very quick, taking less than a minute. When I picked up my luggage in the afternoon, the store was already open. There was a doorbell inside the store that I could press, and a staff member would contact a designated person. The designated person would come down to verify the information, and after confirming everything was correct, they would go upstairs to retrieve my luggage and bring it downstairs. There was a slight wait, but it didn't exceed five minutes. Overall, I would highly recommend it; you don't have to drag your large luggage around.