Luggage storage Near H Street Corridor

We had a little trouble finding the store due to there not being an obvious storefront. Store was accessed through an outside doorway that looked almost residential, then down a short, narrow stairwell into a basement type space. However the stairwell was well lit and once we made it down the stairs and turned the corner and were able to the see the entrance, it was a little more evident it was a business. We were leary about the whole process and had wanted to see the place before making our reservation. Once down there, we had trouble completing the online part, because cell service was bad in the basement. Worker at drop-off was not overly confidence-inspiring for us as first time bounce customers concerned about the safety and security of our belongings. She seemed a bit indifferent, and said it was ok with her if we didn't do it, with a very "whatever" attitude. She then offered to keep our bags for same price as bounce without us completing the sale through the app (red flag for us). I ended up going back outside and getting cell signal and completed purchase. She then had us place the bags on the floor against the wall in what looked like a massage room? Pick-up went much smoother with a different lady who was very enthusiastic and welcoming. She thanked us for using their services and we retrieved our bags from the room. And thankfully the door was locked when she went to open it for us. So it was a mixed experience for us.

Had a great experience storing our luggage at this facility. The owner was super nice and personable. Would definitely use them again if needed in the future.

Exceptional! Thank you.

Friendly and attentive staff. Bags were kept in secure area

Staff were very nice!

This spot is a GEM 💎 in DC! The owners of the shop are super friendly and helpful! Will be using again next summer! Absolutely trust and highly recommend this spot!

Great experience, the owner of the store of really friendly!

Very easy and convenient

Amazing!!! Really perfect. The woman who runs the place is adorable and very accommodating. I highly recommend !

host was super friendly and kept our bags safe :)

They were great!

Best place to leave luggage

Outstanding service, the lady working there was very kind

Really nice ladies running the store and very helpful. There are some steep, narrow stairs to get up and down, just a heads up. Otherwise great experience!