Everything went well. At first, when I arrived at the locked door, I was a little confused. But after sending a WhatsApp message to one of the numbers provided, I received a quick response saying a representative would be at the checkpoint within 5 minutes, and that's exactly what happened.
The only caveat is that you need to have the messenger app installed and internet access. (I was wary of taking my main phone to the beach, so I planned to return with a phone without internet access. This was also addressed when I dropped off my luggage; they connected me to Wi-Fi, meaning I could still get in touch when I approached the door to pick up my bag even if no one was there.) When I picked it up, the representative was in the office, so I didn't need to use the Wi-Fi. Everything was safe and sound, and the communication was pleasant and friendly. I recommend it.
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