Luggage storage Queen Street

Great one. Reliable. 24 hrs service too. Amazing

To be honest, my journey with bounce was I misread the "storage area and locker" wrong and have had issues with stolen belongings. I have PTSD and BPD and sent a really aggressive email to bounce abusive almost. Instead of being attacked I was taken into account for my side, explained and treated with a kindness you don't see often in Australia. I cancelled my booking and collected my bags out of hast not because of the establishment and to my disbelief I received an email to acknowledge a refund for the day's I cancelled. I'm speechless to the situation as it doesn't happen in Australia but it did here. I give this company a two thumbs up for the traditional Australian way. 9/10 stars for going above and beyond to assist a MH client and 11/10 for the entirety of their service. I sound dramatic but I'm on the DSP for BPD PTSD and depression and to be honest, no one treats you in my situation like this company did. Definitely a new wave of Australia and an old heart of genuine old dinky di service. It was a pleasure to be a client of Bounce and I'll definitely be back if needed and refer anyone their way. To think how Australia has changed, this company puts the love back into the system. Kudos

Very easy and convenient

Very easy drop off and pick up process, with very friendly and helpful staff. Thank you!

Fast and friendly service, highly recommended.

Luggage was kept safely in a clean room, I was allowed to repack my luggage at their space, staff was very helpful too, helped me with my luggage to my uber.

Great friendly professional service at a terrific central Melbourne city location. Will definately use Citiclub again.

Very fast, luggage was secure. Easy-to-use app. Friendly staff.

Great Central City location that is 24hrs. The location is an actual hotel, which was reassuring. Staff were quick to help with my booking, and both drop off and pick up was done under 3mins. Useful to leave larger bags to attend a concert, that has a bag size requirement :)

Very friendly and easy

Safe storage and good communication of the staff.

The lady and gentleman at reception were friendly and patient. Our luggage was safely stored; there's a lockable room available for this purpose.

So easy, cheap and handy! Staff were lovely.

They hold your bag for as long as you need. Not much else to say.

Terrific friendly service. Secure storage area. Easy drop off and collection.

I stored my shopping bags so I didn't have to cart them around with me. So much easier than struggling with heavy bags...

Everything was great! Check-in and check-out were straightforward and super easy! The hotel's location is also perfect. I'd gladly stay again!

quick and easy bag storage staff were very helpful

Great experience easy to book and drop off the bags plus collect

great location, very easy and staff were extremely polite and helpful.

Excellent service. Recommend

Highly recommend, we spent our day walking around Melbourne without luggage, did not waste time on paperwork, did everything online, very convenient.

The staff were friendly, and it was easy to leave and retrieve my bag.

Super easy to book and use. Competitive pricing compared to lockers and a bunch of convenient locations to choose from!

Everything was smooth and fast. Definitely convenient since its in the city center.

Great location, knowledgable staff. great experience.

Staff were fantastic! Bags kept safe!

Easy check-in and check-out. To note to all renters that only staircase so might need to carry the luggage up for few steps. Upon check-in, the staff will take care of the rest.

Easy to find and the staff was very nice!

Staff very helpful. A good experience