What our customers say

Excellent service, Wyatt was very helpful and even helped me carry my bags back to the Mariott. This storage facility is very conveniently located across the carpark from Mariott LAX. Will definitely use again.

Easy to find, staff communicated well and it was an easy pick up and drop off. Very secure.

Easy to find and super nice people and felt 100% safe leaving our luggage there for the day. Highly recommend

The staff at the UPS store was very friendly and helpful. They get 5 stars. The experience with the bounce service was bad though, only 2 stars. In general the system with bounce seems to be easy. The reason why I give a bad rating is: I used this service for the first time. I received a confirmation email for the booking and one is supposed to click on a button to receive the QR code for the reservation to show at the storage shop. However, the bounce page indicated that the service has too high demands at the moments, so there was no way to redeem the QR code, even after multiple attempts. I did not understand why the QR code is not just send with the email directly or at least a reference number or booking number is shown. Luckily, the staff at the UPS store was very helpful and sorted things out manually.

It was a very seamless check in and out, the staff was very kind

The Airport Spectrum location is very convenient. You can take a shuttle directly from the terminal to the building. When you arrive, just follow the Bounce instructions and take the elevator. The lady there was very friendly, and the drop-off process was very fast. Important: I picked up my bags after 6:00 PM. The building has security control at that time, so you need a key card to go upstairs. If this happens to you, you can message the staff on the Bounce app, or walk inside and ask the building security guard to help you get upstairs.