What our customers say

Excellent service, very friendly, kind, helpful and safe. I really recommend it.

Excellent service! The place is located underground in the mall under Santiago.

Super easy and convenient location close to the station!

Amazing staff! Very helpful and patient. Highly recommend!!

It was my first time using Bounce and I was a little sceptical about the service after reading negative reviews for some drop off location (i.e., shops without a secure area). But I can only say that my experience at this hotel was a positive one. The only slight downside was that I had to wait maybe four minutes before I was seen to (I had to be somewhere) but this was only due to there being one member of staff on the desk and he was dealing with another customer, but thankfully the customer let me be serviced (and she would continue booking rooms later). The member of staff was friendly and smiley, he appeared to be at the desk the whole time both when I arrived and came back (unlike what some of the other reviews had said). He was professional. I dropped my bags off, took a photo of my tag and then my bags were taken away to be put somewhere in storage. I later collected my bags and had no problems. I would use this service again but would particularly use it at this hotel (and other safe locations).

The service was good, well organised. Minimal waiting time to pick my luggage. Simple process to leave luggage.