Discover luggage delivery in Tokyo

Bag was lost in transit due to label falling off, the label could be more secure. Added to stress during our trip for a few days, other than that is was an good experience

Excellent service, thank you very much

They handled the paperwork and the language barrier! It was simple and clear. Worked really well for luggage forwarding since our hotels didn't

Quick, simple and painless.

Amazing, so smooth!

Wonderful service and easy to use!

Having this service is really helpful to take out the confusion of dealing directly with Yamato the service provider. It was really easy to use, and nice to have the list of hotesl you could select. This provided us with the confidence to even use a baggage forwarding service which we would not have considered without the Bounce wrapper on top.

They were very kind when delivering my luggage.

I found the paper form options for baggage transfer to be intimidating as a foreigner. As I had used hotels to assist previously. The app made service selection really easy with the options for dates and service centres was very easy. QR codes and guides alongside staff at locations made it incredibly easy. Will 100% be using again.

Difficult to find drop off location in SHIBUYA Tokyo

Easy drop off with the qr code It arrived a day early was amazed at the service

The language barrier was enormous but the QR card system made it smooth and understood. The lady knew her job and made sure without language the importance of the waybill receipt for us to reclaim our baggage. Book via the app and let the QR codes do the talking for dropoff and pickup. the app and QR reduce the need for language other than the usual appropriate courtesies. We just so happened to be 400m from Asakusabashi depot and 200m Tennoji Shinzudima (Osaka). so after our Shinkansen from Tokyo to Osaka, it was a short stroll to the depot to let the QR code to do the talking for us. No scratches, no need to book space on Shinkansen and very afforable.

A very big thank you to the employee of the Yamato Transport Kyoto Kyogoku Center, who was very kind, patient and took the time to answer all our questions.

I can't scan both receipts in the app. Only one, and it's not saved. But it doesn't matter, I have the original paper copy.

Excellent service. The staff was very helpful, courteous and polite

It even arrived earlier than expected.

Haven’t added 3 receipts in

Very smooth process for us! Bags at hotel when we arrived! Thanks so much!

I would use this service anytime, anywhere

Very simple process. Would recommend.

I highly recommend this store! Very clear instructions even with few words spoken.

Only issue was you needed the QR codes rather than just a booking reference number and I didn’t have data. Took 30-45mins longer than expected to resolve. Staff were very friendly though, a great service and made a proportion of our trip easier without big bags to manage. Would recommend

Everything was relatively easy, but when we got to the pick up location they had difficulty finding our bags because there was no information about them in the emails or delivery receipts. Thankfully they were located, but it could have been a much worse outcome.

I wish a picture of the place was presented but it was on the side of the building not the front entrance

The yamato transport staff were all so helpful and knowledgable, their service exceeded expectations.

Not very clear instructions if you are not a Japanese speaker. But the staff was very helpful.

luggage arrived fine, but with a few dents and scratches.

Unfortunately, a luggage strap was missing, but otherwise everything went smoothly and made our holiday easier.

Staff didnt want to stamp receipt which seemed like an integral part of the process

The only problem was that we didn't receive any notification that our luggage had arrived, so we had to go to the office to find out what was going on.